Business

How Chewy Stayed Open Via a Hurricane With out Lacking a Beat

Chewy, the net pet retailer that ranked No. 605 on the 2019 Inc. 5000, has promised 24/7 customer support since launching in 2011. It nearly broke that promise when Hurricane Irma tore by Florida in 2017. “There was no manner we have been gonna inform our prospects, ‘Sorry, there is a hurricane,’ ” says co-founder Ryan Cohen of his determination to outrun the storm.

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