Sports activities Advisor Specialist – USA market

When you’ve got a pure curiosity and fervour for sports activities and outside actions that is the job for you. We’re excited about folks with a free and sports activities oriented spirit with a powerful {and professional} customer support mindset. All candidates ought to possess an curiosity in offering glorious costumer service, an optimistic mind-set, and the power to work in a crew environment.ResponsibilitiesContact Administration:- Present top quality buyer satisfaction always by taking crucial steps to help and help our prospects.- Deal with incoming buyer contacts (through phone, e-mail, chat or different channels) whereas creating and logging tickets into the system.- Make outbound contacts to shoppers (through phone and e mail) in response to generated points by following up with extra info or updates.-Replace tickets in accordance with correct logging procedures.- Guarantee right presentation of the shopper’s company and model pictures in all interactions.Data Administration:- Attend all trainings to realize professional data and understanding of all merchandise and procedures related to the service.- Present proactive suggestions to crew leaders concerning new options, potential escalations or service points to be able to proactively discover options in cooperation with the corporate if not inside WEBHELP tips.- Enhance data database by helping within the documentation of product FAQ and updating evolving procedures.We provide-Full-time and long-term contract-Wage: 16.732,21 euros gross/yr as much as 3600 euros gross/yr in bonus-Schedule: Monday-Friday, from 15:00 to 24:00-Inside Improvement ProgramRequirements-Native degree English speaker-Self motivated-Staff player-Lively listening skills-Supportive person-Outgoing and open minded***The recruitment processes and other people concerned in them (each recruiters and Challenge Managers) won’t discriminate any candidacy due to age, incapacity, ethnic, marital standing, gender, nationality, ideology, politic, race, faith and sexual orientation.***

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